Website & Growth Systems1. Parties and authority to contract
These Terms are between Next Level Media ("NLM") and the client identified in the applicable order form or Stripe Checkout record ("Client"). Each person accepting these Terms represents that they have legal authority to bind the party named in the order.
NLM's adult authorized Stripe account representative is Carolyn Butler.
2. Plans and service scope
The $97 Website plan includes the agreed website design and build, managed hosting, routine maintenance, standard content updates, and lead-capture actions within the written website scope.
The $297 Website + Automations plan includes the Website plan plus the agreed GoHighLevel CRM, business texting, missed-call recovery, and lead, estimate, appointment, and review follow-up workflows.
AI receptionist service, advertising, ad spend, premium phone numbers, domains, paid integrations, custom development, and services outside the written scope are excluded unless separately approved in writing.
3. Monthly subscription and automatic renewal
The selected plan is a monthly subscription billed in advance through Stripe. The first monthly charge is due at checkout, and the subscription automatically renews at the same monthly price on each billing date until canceled, unless a written change is accepted or applicable taxes or approved pass-through charges apply.
4. Cancellation
Client may cancel future renewals by sending a clear written request to ReggieMedia@NextLevelMedia.com or by text to (510) 778-3988 before the next billing date. Cancellation takes effect at the end of the current paid billing period. After cancellation is processed, NLM will not charge another monthly renewal.
5. Fees, refunds, and failed payments
Monthly fees are generally non-refundable after they are billed and service for that period has begun, except where required by law or when NLM materially breaches these Terms and does not cure the breach after written notice. NLM does not provide prorated refunds for unused days in a canceled billing period.
Client is responsible for applicable taxes and approved out-of-scope or third-party charges. NLM may pause service after notice when a payment fails or becomes overdue.
6. Onboarding and client responsibilities
Client will timely provide accurate business information, content, brand assets, approvals, credentials, domain access, and other access reasonably required for the selected plan. NLM is not responsible for delays caused by missing information, delayed approvals, inaccessible accounts, or unavailable third parties.
7. Website, domain, content, and platform rights
Client retains ownership of its domain and the logos, photos, written content, and other materials it supplies. NLM and its vendors retain ownership of their pre-existing tools, templates, systems, software, and reusable methods. Ownership or transfer of custom source code is governed by the written project scope.
Hosting, maintenance, and managed platform access are provided while the subscription is active. Available export or transfer options after cancellation depend on the selected platform and written scope. Migration or work outside the included cancellation handoff may require a separate quote.
8. Messaging, automation, and compliance
For the $297 plan, Client is responsible for the accuracy and legality of its services, offers, claims, contact data, and messaging instructions. Client must obtain and maintain any legally required consent for calls, recordings, texts, emails, and marketing, honor opt-outs, and provide required disclosures.
Client may not direct NLM to send unlawful messages, falsify consent, ignore opt-outs, or use the system for prohibited activity.
9. Third-party services and pass-through charges
Carrier messaging, phone numbers, domains, paid integrations, advertising, premium services, and other third-party costs are not unlimited or automatically included. NLM will disclose and obtain approval before billing a new out-of-scope or pass-through charge. Third-party availability, pricing, and policies remain subject to the applicable provider.
10. Changes and out-of-scope work
Requests that materially change the website structure, page count, design direction, custom functionality, location count, integrations, workflow complexity, or approved scope may require a written change order, revised timeline, and additional fee. NLM will not bill out-of-scope work without written approval.
11. No guarantee of business results
NLM commits to the agreed implementation and management work, not a specific revenue, profit, lead, call, appointment, conversion, review, or search-ranking result. Outcomes depend on demand, traffic, competition, pricing, staffing, sales ability, response time, customer behavior, and factors outside NLM's control.
12. Availability, maintenance, and security
NLM uses reasonable care in providing the services but does not promise uninterrupted operation, perfect compatibility, or absolute security. Planned maintenance, vendor outages, internet failures, platform changes, and events outside reasonable control may affect availability.
13. Suspension and termination
NLM may suspend or terminate service after reasonable notice for nonpayment, unlawful use, security risk, platform-policy violations, abuse, or a material breach that is not cured within 10 business days after written notice when cure is possible. Immediate action may be taken when needed to prevent fraud, harm, account compromise, or unlawful activity.
14. Limitation of liability
To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages. NLM's aggregate liability arising from the selected plan will not exceed the fees Client paid to NLM for that plan during the three months immediately before the event giving rise to the claim. This limitation does not apply where prohibited by law.
15. Governing law and disputes
These Terms are governed by the laws of the State of Nevada, with venue in Clark County, Nevada. Before filing a claim, the parties will provide written notice and use 30 days of good-faith informal negotiation. Unresolved claims may then be brought in a court of competent jurisdiction in Clark County, Nevada, including small claims court when eligible.
16. Notices and complete agreement
Notices to NLM may be sent to ReggieMedia@NextLevelMedia.com or the business address listed below. The selected Stripe Checkout record, these Terms, the written project scope, and any signed change order form the complete agreement for the selected plan and replace earlier statements about that same scope.
Next Level Media, 6592 North Decatur Boulevard, Unit 150, PMB 172, Las Vegas, Nevada 89131.