AI Front Desk Systems1. Parties and authority to contract
These Terms are between Next Level Media ("NLM") and the client identified in the applicable order form or Stripe Checkout record ("Client"). Each person accepting these Terms represents that they have legal authority to bind the party named in the order.
NLM’s adult authorized Stripe account representative is Carolyn Butler.
2. Description and scope of services
NLM will provide the managed AI Front Desk services described in the selected plan, order form, implementation scope, and any written change orders. Services may include strategy, configuration, scripting, integrations, testing, launch support, workflow management, website work, and ongoing optimization.
Features depend on the Client’s approved configuration, connected platforms, and third-party availability. Work not stated in the agreed scope is excluded unless approved in writing.
3. Fixed service term and start date
The selected plan is a fixed-term service commitment for 90 days, 6 months, or 12 months, as shown at checkout. The service term begins on the earlier of the agreed launch date or another start date stated in the order form. Onboarding and implementation may begin before the service term starts.
4. Fees and approved installment schedules
The full plan price is due upfront unless NLM approves a separate written installment schedule before purchase. An installment schedule changes payment timing only; it does not convert the fixed-term commitment into a cancel-anytime subscription. Client is responsible for applicable taxes and approved third-party or out-of-scope charges.
5. No automatic renewal
The service does not renew automatically. NLM may offer a renewal review near the end of the term, but any renewal requires a new affirmative agreement by both parties.
6. Onboarding and client-caused delays
Client will timely provide accurate business information, brand assets, approvals, calendars, routing rules, credentials, and other access reasonably required for implementation. NLM is not responsible for delays caused by missing information, delayed approvals, unavailable third parties, or inaccessible client accounts. Such delays may extend the implementation timeline without shortening the committed service term unless the parties agree otherwise in writing.
7. Client compliance responsibilities
Client is responsible for the accuracy and legality of its services, pricing, claims, policies, and instructions. Client must obtain and maintain any legally required consent for calls, recordings, texts, emails, marketing, and data processing, and must provide required call-recording or AI disclosures. Client may not direct NLM to send unlawful messages, ignore opt-outs, misrepresent consent, or use the system for prohibited activity.
8. Usage allowances and third-party charges
Standard usage for one business location includes up to 500 voice minutes and 1,000 SMS segments per month. Exceptional usage, premium numbers, carrier fees, paid integrations, advertising, domains, third-party subscriptions, or other pass-through costs require written approval before they are billed. If additional usage is not approved, affected usage may be paused until the next allowance period.
9. Change requests and out-of-scope work
A request that materially changes the approved services, integrations, website scope, location count, workflow complexity, or usage may require a written change order, revised timeline, and additional fee. NLM will not charge for out-of-scope work without written approval.
10. AI limitations, testing, and escalation
AI systems can misunderstand callers, misclassify intent, or produce incomplete or incorrect responses. NLM will configure and test the system against approved information and escalation rules, but Client must review and approve critical scripts, appointment rules, transfer paths, and launch behavior. The AI receptionist is not emergency service, legal advice, medical advice, or a substitute for professional judgment.
11. No guarantee of business results
NLM commits to the agreed implementation and management work, not a specific revenue, profit, lead, call, appointment, conversion, review, or search-ranking result. Outcomes depend on demand, competition, pricing, staffing, sales ability, platform changes, customer behavior, and other factors outside NLM’s control.
12. Website, domain, content, hosting, and transfer
Client retains ownership of its domain and materials it supplies. Hosting, maintenance, and platform access are included only as stated in the active scope. At the end of the term, continued hosting, maintenance, export, or transfer options depend on the selected platform and any third-party restrictions. NLM will explain available transition options before launch or termination when reasonably practicable.
13. Intellectual property
Client retains ownership of Client materials. NLM retains ownership of its pre-existing and reusable templates, workflows, prompts, methods, know-how, software, documentation, and tools. After full payment, Client receives the rights stated in the order form for custom deliverables created specifically for Client, subject to third-party platform terms and NLM’s retained reusable components.
14. Confidentiality and data handling
Each party will use reasonable care to protect the other party’s non-public business information and will use it only to perform or receive the services. NLM may process caller details, recordings, transcripts, messages, CRM records, and onboarding data through approved vendors and connected platforms. The Privacy Policy and any separately signed data terms provide additional details.
15. Failed payments, disputes, and suspension
Client will promptly notify NLM of any billing concern before initiating a payment dispute when practicable. If an approved installment fails or becomes past due, NLM may pause implementation, hosting, support, integrations, or system access after reasonable notice. Suspension does not erase amounts due under the fixed-term commitment. Nothing in this section limits rights that cannot legally be waived.
16. Early deactivation and refunds
The selected plan is a fixed-term managed-service commitment. The client may request early deactivation at any time by written notice; however, because onboarding and implementation work are front-loaded, fees already paid are non-refundable after onboarding begins, and early deactivation does not cancel any separately approved installment obligation for the committed term. The service does not renew automatically.
17. Material breach and opportunity to cure
Before terminating for material breach, the non-breaching party must provide written notice describing the breach and allow 10 business days to cure it, unless a longer period is required by law or the breach cannot reasonably be cured. Service may be suspended sooner where necessary to protect accounts, data, security, legal compliance, or payment access.
18. NLM uncured breach and prorated relief
If Next Level Media materially fails to provide the agreed services and does not cure that failure within 10 business days after receiving written notice describing the breach, the client may terminate and receive a prorated refund of prepaid fees allocated to undelivered future service, subject to the final signed agreement and applicable law.
19. Limitation of liability
To the maximum extent permitted by applicable law, neither party will be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, or for lost profits, lost data, lost goodwill, or business interruption arising from the services. NLM’s aggregate liability arising from the applicable order will not exceed the fees actually paid under that order during the six months preceding the event giving rise to the claim. This limitation does not apply where applicable law prohibits the limitation.
20. Governing law and dispute process
These Terms will be governed by the laws of the State of Nevada, without regard to conflict-of-law principles. Before filing a formal claim, the parties will provide written notice and use 30 days of good-faith informal negotiation. An unresolved claim may then be brought in a court of competent jurisdiction in Clark County, Nevada, including small claims court when eligible.
21. Notices and support
Formal notices must be delivered using the methods stated in the final order form or agreement. Operational support is available at ReggieMedia@NextLevelMedia.com and (510) 778-3988. NLM’s business address is 6592 North Decatur Boulevard, Unit 150, PMB 172, Las Vegas, Nevada 89131.
22. Entire agreement and electronic acceptance
These Terms, the selected order, agreed scope, Privacy Policy, and any signed change order form the entire agreement for the services and replace prior discussions about the same scope. Amendments must be in writing and accepted by both parties. If a provision is unenforceable, the remaining provisions remain effective. Electronic acceptance and Stripe Checkout records may be used to show agreement, subject to applicable law.